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Refunds & Returns Textbooks for Spring Quarter


Your books must be in the same condition as when purchased and accompanied by the original, unaltered receipt (photocopies not accepted). New books with handwriting and/or damage may or may not be eligible for return at the discretion of the Textbook Department.

Textbooks may be returned without a restocking fee for the following reasons:


  • If you officially change class sections and show proof.
  • You drop a class in which you were officially enrolled and show proof.
  • Your class was canceled and the Bookstore has received notification from the college.
  • Your professor has changed textbooks and notified the Bookstore.

Textbook returns will be subject to a 25% restocking fee if returned for any of the following reasons:


  • If you return your textbook between between 4/14/14 - 4/18/14  - see above exceptions.
  • If you were not officially enrolled in the class or wait listed.
  • If you do not meet the above stated conditions for a refund without penalty.

In any case, all returns must be completed by
Friday 18th April, 2014 — without exception.


ONLINE ORDERS  

 

Will adhere to the same return / refund policy as stated here with the following additions:

  • Return dates apply unless your order is cancelled before it has been processed (before you receive a email to say ready for pickup or your order has been shipped.)

Refunds & Returns - Electronic Books


All SALES FINAL

Refunds & Returns - General Merchandise


Non-text merchandise may be returned within 7 days of purchase for a refund or exchange, unless otherwise stated, when accompanied by the original, unaltered receipt (photocopies not accepted). Items purchased on sale are not eligible for refund or exchange.

Refunds & Returns - Computer Software / Hardware


All SALES FINAL on ALL Computers, regular stock and special orders, Hardware and Software. Accessories - May be returned if unopened in original packaging and resalable condition with the original receipt WITHIN 7 DAYS of purchase. Defective Merchandise - We will gladly exchange any defective merchandise unless the manufacturer's warranty requires other means of replacement or repair. For all defective Apple Products please go to an Apple Store Genius Bar.The Bookstore does not knowingly sell defective merchandise. *** Some manufacturers offer a 30-day trial period. The condition of this type of sale is with the manufacturer of the software and not with the Bookstore, in such cases, you must deal directly with the manufacturer.***

Non-returnable Merchandise Some Merchandise cannot be returned to the Bookstore for any reason: College Schedules, College Catalogs, Calculators, Scantrons, Parscores, Bluebooks, VTA Passes, Magazines, Computer Hardware or Software, Special Orders and Electronic Books.

Defective Merchandise We will gladly exchange any defective merchandise unless the manufacturer's warranty requires other means of replacement or repair. The Bookstore will never knowingly sell defective merchandise.

Returned Checks If you write a check to us on which payment is refused by your bank, you may be subject to certain fees besides the fees levied by your bank. The fee for a returned check is $25.00 payable in cash, money order or cashier's check (sorry, no personal checks accepted) at the bookstore. You MUST make payment in full or provide us with a letter from your bank indicating their error within 30 days. Failure to respond within 30 days to our request for payment will result in your check being referred to the Santa Clara District Attorney's office.



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